Active Listening Skills in Negotiations

I came across 3 related articles on the web – one on CIO, CSOOnline, and the FBI Publications. Basically, the articles talked about the various applications of active listening skills – here shown to be applicable in crisis management as well as in business negotiations.

The following are the key pointers highlighted:

1. Showing interest through brief verbal replies and body language
2. Paraphrasing
3. Emotion labeling
4. Mirroring
5. Using open-ended questions
6. Using “I” Messages
7. Effective use of pauses

For more, check the links out:

CIO.com article
CSOonline.com article
FBI Publications article